INSI Simplifies IT
It’s as easy as...
- 1 “I forgot my password, again...”
- 2 “The printer just won’t print! Print, damn you!”
- 3 “There’s a serious cybersecurity threat.”
One of these things is not like the others. We believe that you shouldn’t have to pay a uniform price to get each of these issues resolved. That’s why we tier our ticket-request pricing with CustomizedIT™.
Let’s Talk
Stretch your IT dollars and get better support
Most IT companies charge Tier 3 rates of $150-$250 per hour, even for the most basic issues! This is like using a doctor to take a patient’s blood pressure.
In contrast, INSI’s Customized IT™ program bases the price on your specific needs and charges you only at the level of service you’re actually using.
Tell Us What You Need
The INSI Scoop
No Long Response
Times
INSI has a live Network Operation Center. Someone will always pick up the calls.
15 Minute
Resolution Time
INSI assigns the ticket to the correct engineer, according to type and urgency. If, for some reason, the engineer cannot determine the solution within 15 minutes, a senior engineer fixes the issue while they watch. This not only speeds up the time to resolution, but it ensures that no issue is being ‘bounced’ from engineer to engineer. As a result, 95% of the tickets submitted to the helpdesk are resolved in less than 15 minutes.
No Issue Goes
Unresolved
INSI has a robust ticketing system that ensures no ticket is lost and all tickets are closed out in a reasonable amount of time.
You Have a Single
Point of Contact
INSI provides each company with a dedicated customer success manager (CSM). Each CSM is a seasoned engineer who gets to know your company, team, and IT needs intimately. Your CSM is responsible for overseeing and reporting all activities and serves as your convenient single point of contact for questions and requests.
No Outsourced
Engineers
INSI is proud to use only expert, local, Atlanta-based engineers.